Complaint
Legal aid
Complaints about legal aid are dealt with by the leading public legal aid attorney in an office. The leading public legal aid attorney also issues an opinion to the State Treasury on claim for damages relating to a legal aid case in his or her office. If a complaint concerns the leading public legal aid attorney, the matter is decided on by the relevant head of branch for the case.
Complaints can be sent to: oikeuspalveluvirasto(at)oikeus.fi or National Legal Services Authority Registry P.O. Box 600 00181 Helsinki. It is also possible to contact the leading public legal aid attorney directly with any enquiries concerning a case.
The Disciplinary Board supervises all Finnish attorneys, public legal advisers and licensed legal counsels in their professional activities. You can complain about a public legal adviser or their invoicing to the Finnish Bar Association’s Disciplinary Board.
You can complain to the Parliamentary Ombudsman if you suspect that a legal adviser, a legal aid office or the National Legal Services Authority has not complied with the law or fulfilled its obligations, or if you suspect that fundamental and human rights have not been properly respected in their activities.
You can file a complaint with the Chancellor of Justice if you suspect that an authority, public official or some other person performing a public duty has acted unlawfully or failed to fulfil their obligations. Anyone can file a complaint.
Financial and debt counselling
Complaints about financial and debt counselling are dealt with by the leading public legal adviser in an office. The leading public legal aid attorney also issues an opinion to the State Treasury on claims for damages relating to financial and debt counselling in his or her office. If a complaint concerns the leading public legal adviser, the matter is decided on by the relevant head of branch for the case.
Complaints can be sent to: oikeuspalveluvirasto(at)oikeus.fi or National Legal Services Authority Registry P.O. Box 600 00181 Helsinki. It is also possible to contact the leading public legal adviser directly with any enquiries concerning a case.
You can complain to the Parliamentary Ombudsman if you suspect that a financial and debt counsellor, a legal aid office or the National Legal Services Authority has not complied with the law or fulfilled its obligations, or if you suspect that fundamental and human rights have not been properly respected in their activities..
You can file a complaint with the Chancellor of Justice if you suspect that an authority, public official or some other person performing a public duty has acted unlawfully or failed to fulfil their obligations. Anyone can file a complaint.
Public guardianship
Complaints about public guardianship are dealt with by the leading public guardian in an office. The leading public guardian also issues an opinion to the State Treasury on claims for damages relating to public guardianship in his or her office. If a complaint concerns the leading public guardian, the matter is decided on by the relevant head of branch for the case.
Complaints can be sent to: oikeuspalveluvirasto(at)oikeus.fi or National Legal Services Authority Registry P.O. Box 600 00181 Helsinki. It is also possible to contact the leading public guardian directly with any enquiries concerning a case.
The Digital and Population Data Services Agency is the overseer of public guardianship activities under the Guardianship Services Act. A guardianship authority has a general duty to safeguard the interests of the client under section 58 of the Guardianship Services Act. The guardianship authority oversees the activities of public guardians by dealing with complaints about their activities pursuant to section 53a, subsection 1 of the Administrative Procedure Act. Anyone can lodge an administrative complaint with a guardianship authority about unlawful conduct or failure to fulfil an obligation on the part of the public guardian.
You can complain to the Parliamentary Ombudsman if you suspect that a public guardian, a public guardianship office or the National Legal Services Authority has not complied with the law or fulfilled its obligations, or if you suspect that fundamental and human rights have not been properly respected in their activities.
You can file a complaint with the Chancellor of Justice if you suspect that an authority, public official or some other person performing a public duty has acted unlawfully or failed to fulfil their obligations. Anyone can file a complaint.