Strategy of the National Legal Services Authority

Mission

Legal services at different turning points in life.

Vision

Legal protection smoothly, humanely and responsibly.

We develop customer service

• We strengthen the customer experience.
• We develop our channels for serving customers and facilitate work.
• We develop services according to customer needs.

We strengthen the well-being, development and interaction of employees and the work community

• We develop well-being at work.
• We develop our ability to achieve targets.
• We strengthen work community skills.

We enhance processes

• We standardise our processes nationally.
• We renew our operating methods by specialising and centralising.
• We strengthen our service culture internally and externally.

We exploit information and technology to enhance operations

• We develop information management.
• We clarify targets and indicators.
• We develop systems taking into account artificial intelligence and automation.

We increase awareness

• We strengthen our image as an employer and the employee experience.
• We ensure that customers know our services and consider us reliable.
• We strengthen our internal and external partnerships.